Following two significant breakdowns, a customer installed the PROGNOST-NT system on their oxygen compressors in 2021. We provided support as needed.

After another major failure on another machine and a thorough analysis of the incident, they determined that ongoing support would be the optimal solution. This was particularly true for weekend operations, machine restarts post-maintenance, and similar scenarios.

Consequently, they opted to procure a Service Level Agreement (SLA) encompassing software maintenance, a 24/7 hotline, and weekly evaluations of machine conditions.

This arrangement ensures that we monitor their machinery through alarm notifications relayed from the system to our customer support team, and that our analysis experts conduct several checks each week. An additional key component of the SLA is routine system inspections.

Get more information on our online condition monitoring system PROGNOST-NT: