UP! Remote

A Digital Assistant Always There for You

Get in contact with our experts

UP! Remote is a digital assistance solution by Burckhardt Compression that provides immediate, real-time help for technical issues. It allows experts to guide technicians through problems via audio and video connection, using devices like tablets or HoloLens, even in ATEX Zone 1 certified explosive environments. The service includes troubleshooting, pre-inspection, crew training, and remote monitoring, aiming to reduce machine downtime and servicing costs.

UP! Remote – direct help whenever you need it

  • Guidance from Burckhardt Compression experts via direct connection (audio, video)
  • Enables instant real-time collaboration even in remote production sites or at sea
  • Enables comprehensive exchange of notes, documents, recording sequences, …
  • Can be used almost anywhere thanks to ATEX Zone 1 certification

Our services at a glance

  • Troubleshooting
  • Pre-inspection before planned overhauls
  • Crew training prior to maintenance work
  • Remote monitoring of maintenance work

Support depending on environments

Our digital remote support provides fast assistance wherever you are, onshore or offshore. An expert is virtually at your side diagnosing the problem, suggesting solutions, and providing technical guidance.

Your benefits

  • Faster support by eliminating travel time
  • Easier access to expert knowledge
  • Ideal preparation for planned overhauls
  • Shorter machine downtime
  • Improved communication including visual assistance compared to telephone support
  • Included headset enables smooth communication even in noisy environments

Technical requirements

For digital remote support, only an internet connection at the point of use is required, as well as the devices set up for this purpose, such as tablet or HoloLens; provided by Burckhardt Compression. Depending on the location, the Internet connection is established via the customer network, a mobile data connection or satellite. Customer firewalls remain protected at all times.

Contact your Monitoring Experts

You have questions regarding the UP! Remote or want to learn more about other products and services?
Contact us directly and our team will support you in your daily monitoring tasks.